Wales Rugby League

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Complaints Procedure

Complaints

Complaints Procedure

 

If you would like to submit a complaint please do so in writing to Wales Rugby League: 177 Marine Drive, Rhos On Sea, ColwynBay, Conwy, LL28 4LA or by e mailing info@walesrugbyleague.co.uk

 

We will try to respond to any letter, fax or e-mail within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will following within 28 working days of the original communication.

 

We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we promise to keep the complainant updated on the progress of the complaint.

 

Still not satisfied then you may contact WRL CEO Chris Thair chris.thair@walesrugbyleague.co.uk and after this you may contact WRL Chairman Brain Juliff brian.jullif@walesrugbyleague.co.uk who is the voluntary independant Chair of the WRL Ltd Board of Directors.